Terms of service

Overview

Welcome to Heirloom Perfumery. The terms “we”, “us” and “our” refer to Heirloom Perfumery.

Heirloom Perfumery operates this store and website, including all related information, content, features, tools, products and services (the “Services”), in order to provide you, the customer, with a curated shopping experience. Heirloom Perfumery is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service (“Terms”), together with any policies referenced herein, describe your rights and responsibilities when you use our Services.

Please read these Terms carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy [LINK]. If you do not agree to these Terms or the Privacy Policy, you should not use or access our Services.

Section 1 – Access and account

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and that you have given consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.

To use the Services, including browsing our online store or purchasing products, you may be required to provide certain information such as your email address, billing, payment and shipping information. You represent and warrant that all information provided is accurate, current and complete, and that you have all rights necessary to provide such information.

You are solely responsible for maintaining the security of your account credentials and for all activity that occurs under your account. You may not transfer, sell, assign or license your account to any other person.

Section 2 – Our products

We have made every effort to display our products and services as accurately as possible in our online store. However, product colours or appearance may vary depending on the device, screen settings or configuration used to access the store.

We do not warrant that the appearance or quality of any product or service will meet your expectations or be identical to how it appears online.

All product descriptions are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time and may limit quantities offered to any person, geographic region or jurisdiction on a case-by-case basis.

Section 3 – Orders

By placing an order, you are making an offer to purchase. Heirloom Perfumery reserves the right to accept or decline any order at its discretion.

An order is not considered accepted until we confirm acceptance and payment has been successfully processed. Please review your order carefully before submitting, as we may be unable to accommodate cancellations once an order has been accepted.

If we do not accept, modify or cancel an order, we will attempt to notify you using the contact details provided at checkout.

All purchases are subject to our Refund Policy.

You represent and warrant that purchases are for personal or household use only and not for commercial resale or export.

Section 4 – Prices and billing

Prices, discounts and promotions are subject to change without notice. The price charged will be the price in effect at the time the order is placed, as reflected in your order confirmation email.

Unless expressly stated, prices do not include taxes, shipping, handling, customs or import charges.

Prices listed in our online store may differ from prices offered in physical locations or by third-party retailers.

You agree to provide current, complete and accurate purchase and account information, and to promptly update such information to allow us to complete transactions and contact you as needed.

You represent and warrant that:

• The payment information provided is accurate and complete

• You are authorised to use the payment method provided

• Charges incurred will be honoured by your payment provider

Section 5 – Shipping and delivery

All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing or events outside our control.

Once products are transferred to the carrier, title and risk of loss pass to you.

Section 6 – Intellectual property

All content and materials available through the Services, including trademarks, text, images, graphics, product reviews, video, audio and their design and arrangement, are owned by Heirloom Perfumery or its licensors and are protected by applicable intellectual property laws.

These Terms permit personal, non-commercial use only. You may not reproduce, distribute, modify, display or transmit any material without prior written consent.

All rights not expressly granted are reserved.

Heirloom Perfumery’s names, logos, designs and slogans are trademarks of Heirloom Perfumery or its licensors. Shopify’s trademarks remain the property of Shopify. All other trademarks belong to their respective owners.

Section 7 – Optional tools

We may provide access to third-party tools that we do not monitor or control.

Such tools are provided “as is” and “as available,” without warranties or endorsements. Your use of optional tools is entirely at your own risk and discretion.

Section 8 – Third-party links

Our Services may include links to third-party websites or services. We are not responsible for evaluating their content, accuracy or practices.

Accessing third-party sites is at your own risk. Any complaints or concerns regarding third-party products or services should be directed to the relevant third party.

Section 9 – Relationship with Shopify

Heirloom Perfumery is powered by Shopify. All purchases are made directly with Heirloom Perfumery, not Shopify.

You acknowledge that Shopify is not responsible for any aspect of transactions between you and Heirloom Perfumery and release Shopify from any related claims or liabilities.

Section 10 – Privacy Policy

All personal information collected through the Services is subject to our Privacy Policy and, where applicable, Shopify’s Privacy Policy.

By using the Services, you acknowledge that your information may be processed and stored by Shopify and third-party service providers, potentially in other countries.

Section 11 – Feedback

By submitting feedback, reviews or suggestions, you grant us a perpetual, worldwide, royalty-free licence to use such content for any purpose, including commercial use.

You represent that you own or have the necessary rights to submit such feedback and that it complies with these Terms.

We are not obligated to maintain feedback in confidence, compensate you or respond.

Section 12 – Errors, inaccuracies and omissions

Occasionally, information on the Services may contain errors or omissions. We reserve the right to correct such issues and to cancel orders if information is inaccurate, without prior notice.

Section 13 – Prohibited Uses

You may use the Services only for lawful purposes. You agree not to misuse the Services, infringe intellectual property, transmit harmful code, collect personal data unlawfully, impersonate others or engage in conduct that harms Heirloom Perfumery, Shopify or other users.

We reserve the right to suspend or terminate access for violations.

Section 14 – Termination

We may terminate access to the Services at any time without notice. You remain liable for all amounts due up to the termination date.

Certain sections will survive termination, including Intellectual property, Feedback, Disclaimer of warranties, Limitation of liability and Indemnification.

Section 15 – Disclaimer of warranties

The Services and all products are provided “as is” and “as available,” without warranties of any kind, except where expressly stated.

We do not guarantee uninterrupted, secure or error-free use of the Services.

Some jurisdictions may limit the applicability of warranty disclaimers.

Section 16 – Limitation of liability

To the fullest extent permitted by law, Heirloom Perfumery and its affiliates shall not be liable for any indirect, incidental, special or consequential damages arising from your use of the Services or products.

Section 17 – Indemnification

You agree to indemnify and hold harmless Heirloom Perfumery, Shopify and their affiliates from any claims arising from your breach of these Terms or misuse of the Services.

Section 18 – Severability

If any provision of these Terms is found unenforceable, the remaining provisions will remain in full force and effect.

Section 19 – Waiver and entire agreement

Failure to enforce any provision does not constitute a waiver.

These Terms constitute the entire agreement between you and Heirloom Perfumery regarding use of the Services.

Section 20 – Assignment

You may not assign these Terms without prior written consent. We may assign our rights without notice.

Section 21 – Governing law

These Terms are governed by the laws of the jurisdiction in which Heirloom Perfumery is headquartered. You consent to the jurisdiction of those courts.

Section 22 – Headings

Headings are included for convenience only and do not affect interpretation.

Section 23 – Changes to Terms

We may update these Terms at any time by posting changes on this page. Continued use of the Services constitutes acceptance of any updates.

Section 24 – Contact information

Questions about these Terms should be sent to: info@heirloomperfumery.com